James Oro Eyewear may be returned or exchanged within 14 days from the delivery date. Items must be in their original condition with all packaging intact.

We reserve the right to not accept used merchandise to be exchanged.

NOTE: Sale items are FINAL SALE. Returns will not be accepted.

To contact us for a refund or exchange for a lost or damaged product, please check your confirmation email to see if you have purchased Order Protection. If you did not purchase Order Protection, please email us at If you did purchase, follow the link through your confirmation email to file claim. All sales Items are final sale.