FREE SHIPPING & RETURNS

FAQ

Shipping:

We ship all orders out of our east coast based shipping fulfillment center 1-2 business days after your order is placed before 12PM PST (1PM MST) (2PM CST) (3PM EST). We offer three shipping options for all of our products.

Free Economy Shipping: 5-8 Business Days 

$5 Standard Shipping: 3-4 Business Days

$20 Express Shipping: 1-2 Business Days

Business Days DO NOT INCLUDE WEEKENDS. Only Monday-Friday. For example if you order at 5PM on a Friday night your package will not start moving until Monday morning.

Need Help With An Order?

Email or call our amazing Monday-Friday support staff at 

help@jamesoro.com

(310)-438-5509

 

Prescription Glasses?

Click here to order Prescription Glasses.

Prescription(RX) Lens Limitations:

Our frames allow prescriptions in the range of +3.00 / - 5.00 total power. If you have any questions about if your prescription is compatible with James Oro frames please email us at prescription@jamesoro.com

Prescription(RX) Lens Pricing :

Rimless Lenses: $200 For Our Standard High Index Ultra Thin Lenses + Cost of Frame ($135). Total cost is $135(frame) + $200(lenses) $335.

Non-Rimless Lenses: $150 for our standard light weight & impact resistant polycarbonate lenses + Cost of frame (varies based on choice). 

Lens Upgrade Options:

AR Coating - $50

Anti Reflective coating - improves visual acuity & reduces light reflections.

Blue Light Protection - $50

Filters Blue Light from digital screens.

All prescription lens orders will be processed in 10-14 business days. Once processed, orders will be shipped via the shipping option you chose at checkout.

James Oro warrants that the all purchased prescription (RX) lens product is free from manufacturing defects (in material and workmanship) for a period of 14 days from the time you received your eyewear. James Oro will also cover a Dr Rx Change* for 30 days after you have received your eyewear.

This warranty does not cover damages caused by abuse, accident, neglect, improper use/storage, and normal wear and tear. 

All custom Rx eyewear sales are final, no returns.

*Dr Rx Change: If Optometrist/Ophthalmologist  provides update to your RX within 30 days of receiving your frames, James Oro will provide an update to your lenses. Dr Rx Change must be done within 30 days of receiving eyewear - no exceptions.

 

I need to change an address, email, phone number, or name on my order.

We'll help you fix that right away! Just send us an email at help@jamesoro.com

If you do not notify us within 1 hour of your order we cannot guarantee your address can be edited.

I Didn't Get an Email Confirming My Order?

Most likely you gave us your phone number instead of your email address. Or you misspelt your email. If you would like to add your email to the order please send us a request at help@jamesoro.com

 

Returns

If you're not happy for any reason, you can return any of your purchased James Oro Glasses within 14 days of receiving your order, provided the items are unused and in their original condition. We reserve the right to reject any returns that appear heavily used more than trying on the pair once.

Furthermore, if your original glasses are unworn, we’re more than happy to exchange it for a model that’s more to your liking. Simply email us to arrange an exchange via help@jamesoro.com

Warranty

James Oro warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear as well as any issue connected to the prescription lenses.

EXCEPT FOR THE EXPRESS WARRANTY AGAINST MANUFACTURING DEFECTS, JAMES ORO MAKES NO REPRESENTATIONS AND GRANTS NO WARRANTIES, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, BY STATUTE OR OTHERWISE; JAMES ORO SPECIFICALLY DISCLAIMS ANY OTHER WARRANTIES, WHETHER WRITTEN OR ORAL, OR EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE.

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