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Most questions can be answered right away in our Help Center. Track your order, start a return or exchange, check on a refund, get help with prescription lenses, find your perfect fit and more.

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Still need us?
Email us at help@jamesoro.com and our team will get back to you within 1 business day. If you're reaching out about an existing order, please include your order number.

PR and work inquiries: work@jamesoro.com

Hours: Monday to Friday, 9am to 5pm PST