For a limited time, when you add two pairs to your cart, the lower-priced pair is on us! No code needed — the discount is applied automatically at checkout.

It's easy! Just follow these steps:

Step 1: Add your first pair of frames to the cart.
Step 2: Add your second pair to the cart.
Step 3: Head to checkout. The discount will be automatically applied to the lower-priced item. No code needed! Accessories excluded.

And if you're feeling extra, you can add as many pairs as you'd like!

Only one discount can be applied per order. If you have a promo code or gift card you'd like to use, you're welcome to — it just can't be combined with the BOGO offer.

No worries! Reach out to us at help@jamesoro.com as soon as possible with your order number and we'll see what we can do.

The BOGO offer is only valid during the promotional period, for a limited time only, so unfortunately we're not able to extend it to purchases made outside of those dates. We appreciate your support and hope to see you shopping with us again soon!

US orders — Returning both pairs:

1. Visit our return portal at jamesoro.loopreturns.com or email us at help@jamesoro.com.
2. You'll receive a prepaid return label.
3. Pack your items securely and drop them off at your nearest shipping carrier.
4. Once we receive and inspect your return, we'll reach out to confirm next steps.

All returns must be initiated within 14 days of delivery.

US orders — Returning one pair:

For single-item returns, we can set you up with an exchange for a different style. Just reach out to us at help@jamesoro.com and we'll get you sorted!

International orders:

If you received a defective or wrong item, contact us at help@jamesoro.com with your order number and a photo and we'll take care of it right away. For returns due to personal preference or fit, we don't cover return shipping on international orders. If you'd like to send your order back at your own cost, we're happy to help once it arrives at our warehouse.

Changes to items, shipping address, or shipping method can only be made before your order is packed and ready to ship. If you need to make a change, email us at help@jamesoro.com right away with your order number, and we'll do our best. Just keep in mind we can't guarantee changes once the order is being prepared!

During the BOGO period, all orders are dispatched within 2 to 3 business days of purchase. From there, delivery times vary:

• US Standard: 3 to 10 business days after shipment.
• US Express: 3 to 5 business days after shipment. Available at checkout for an additional fee.
• International: 15 to 30 business days after shipment.

You'll receive a tracking number via email once your order ships.

We're sorry to hear that! Reach out to us at help@jamesoro.com with your order number and a photo of the issue and we'll get it sorted for you right away.

During the BOGO period, our response time is 24 to 48 hours, Monday through Friday. We're working hard to get back to everyone as quickly as possible and really appreciate your patience!

For questions about prescription lenses and everything else, our General FAQ has you covered. And if you still can't find what you're looking for, we're always happy to help at help@jamesoro.com!

Once your order is processed, shipping typically takes:

• US orders: 3 to 10 business days
• International orders: 15 to 30 business days

Processing usually takes 1 to 2 business days. Orders placed after 2pm PST on weekdays will likely be processed the following day, and orders placed after 9am PST on Fridays or over the weekend will be processed on Monday. You'll receive tracking information via email once your order ships!

Yes! We offer free standard shipping on all US orders over $200.

Check your spam or promotions folder first — those emails have a habit of ending up there! If you still can't find it, reach out to us at help@jamesoro.com with your order number and we'll get it resent right away.

Carriers sometimes mark packages as delivered a little early, so it might still be on its way! Check with your neighbors or building management, and look around your delivery area in case it was left somewhere unexpected. If it still hasn't shown up after 2 to 3 business days, reach out to us at help@jamesoro.com and we'll make it right!

If it's been less than 10 business days for US orders or 30 business days for international orders since your order shipped, your package is likely still on its way. If it's been longer than that, contact us at help@jamesoro.com with your order number and we'll help sort it out.

If your order hasn't shipped yet, we can update it for you! Reach out to us at help@jamesoro.com as soon as possible with your order number and we'll take care of it. If it's already shipped, we're not able to make changes on our end, but you can contact the carrier directly to request a package redirect.

Yes, we do! You can select this option at checkout for faster delivery.

Yes, we ship worldwide! International orders typically arrive within 15 to 30 business days. Taxes and total costs are calculated at checkout.

We restock frames throughout the year! Sign up for restock alerts here and you'll get notified as soon as your style is available again, plus early access to new drops and special launches.

For US orders, we offer free returns up to 14 days after your order has been delivered for an exchange, store credit, or full refund. All sale items and mystery boxes are final sale and can't be returned or exchanged. To start a return, email us at help@jamesoro.com or visit jamesoro.loopreturns.com.

For international orders, all sales are final and we're unable to accept returns or exchanges. That said, if you received a defective or incorrect item, reach out to us at help@jamesoro.com with your order number and a photo of the issue and we'll make it right.

Easy! You have two options:

1. Visit our return portal: jamesoro.loopreturns.com
2. Email us at help@jamesoro.com

You'll receive a prepaid return label for US orders and email updates throughout the process.

Absolutely! Here's how it works:

Step 1: Contact us at help@jamesoro.com and let us know which style you'd like (equal to or lower in value than your current pair).
Step 2: Head to jamesoro.loopreturns.com and select "store credit" as your return option.
Step 3: Ship your current pair back using the prepaid label.
Step 4: Once we receive and inspect it, we'll ship out your new style and send you the tracking info!

US orders are eligible for exchanges up to 14 days after delivery. International orders are unfortunately ineligible.

Yes! When starting your return you can choose between a full refund, store credit, or an exchange. Just keep in mind that sale items and mystery boxes are final sale and not eligible for returns.

Of course! If the fit isn't right, you can return them within 14 days of delivery for store credit or an exchange. International orders are unfortunately unable to accept returns or process exchanges.

Once your return arrives at our warehouse and is inspected, we process store credits, exchanges, and refunds within a few business days. You'll receive email updates along the way!

For US orders, nope! We provide a prepaid return label so the return is completely free.

That's completely on us and we'll make it right right away!

Step 1: Head to our return portal at jamesoro.loopreturns.com and select "replacement."
Step 2: Once we receive the wrong item back, we'll send you the correct one right away!

If you have questions, contact us at help@jamesoro.com with your order number and a photo of what you received.

We're sorry about that! Reach out to us at help@jamesoro.com with your order number as soon as possible and we'll verify what was supposed to be in your order and ship out the missing item at no charge.

Yes! We offer a 1-year warranty on manufacturing defects and craftsmanship issues.

Within warranty (under 1 year from purchase): Contact us at help@jamesoro.com with photos of the issue and we'll send you a replacement at no cost.

Outside warranty (over 1 year): We're not able to offer a replacement through warranty coverage, but we'd love to help you find your next pair!

The warranty does not cover: scratches on lenses, damage caused by accident, abuse, neglect, improper use or storage, unauthorized modifications or repairs, normal wear and tear, prescription lens issues, or loss/theft.

Yes! We have a prescription lens partner and you've got two ways to go about it:

Option 1: Browse prescription-ready frames directly at jamesoro.lensabl.com.

Option 2: Purchase any frame from our main site and once you receive them, send them to our prescription lens partner to have your lenses added.

Note: our prescription lens partner currently only serves US and Canadian customers.

Most of our frames work great with prescription lenses, though compatibility depends on your prescription strength. The one exception is our Gem Cut collection — each pair is handcrafted with specialized custom styling and isn't compatible with prescription lenses. Check compatibility at jamesoro.lensabl.com.

For anything lens-specific, contact our prescription lens partner directly:

Phone: 1-800-984-5367
Email: hello@lensabl.com

For anything about the frames themselves, we're right here at help@jamesoro.com!

We accept all major credit cards and Klarna. You'll see all available options at checkout.

If your order hasn't been processed yet, we can help! Contact us at help@jamesoro.com as soon as possible with your order number and we'll do our best to get it sorted before it ships.

If an item goes out of stock after you've ordered, we'll reach out to you right away. You can either choose a different style at the same value or receive a full refund — totally your call! Contact us at help@jamesoro.com if you have questions.

No need to worry! If you only placed one order, the second charge is most likely a pending authorization that didn't go through. It should fall off your card within a few business days. If you think you might have accidentally placed two orders, contact us at help@jamesoro.com and we'll check right away.

You can apply your promo code at checkout. Just keep in mind that promo codes aren't stackable — only one code or gift card can be used per order.

Yes! Gift cards are the perfect gift for the eyewear lover in your life. You can purchase them at jamesoro.com/products/gift-card. They're delivered via email and can be used on anything at jamesoro.com.

Every pair is built with lenses engineered for real-life wear. All our lenses include:

• 100% UVA/UVB protection
• Scratch-resistant coating
• Premium optical quality — crystal-clear vision, zero compromise on style

CR-39 Lenses are used in our metal and acetate rimmed frames. Exceptional clarity and color intensity — we only use these in rimmed frames where the structure provides the support they need.

Nylon Lenses are used in our rimless frames. Tough, impact-resistant, and built for the demands of a rimless design. Whichever frame you choose, your lenses were selected to perform at their best in that specific design.

Daily Cleaning: Use a microfiber cloth to gently wipe your lenses. For a deeper clean, mild soap and warm water works perfectly. Skip harsh chemicals, abrasive materials, or paper towels.

Storage: Always store your glasses in their protective case. Avoid leaving them in hot cars or direct sunlight, and never place them lens-down.

Handling: Use both hands when putting on or taking off your glasses. Try not to wear them on top of your head — it stretches the frame over time!

No need to panic — this is oxidation, a natural reaction between metal and the oils or moisture from your skin. Here are a few ways to clean it up:

• Rubbing alcohol on a cotton swab
• Baking soda paste with a soft cloth, then rinse
• White vinegar on a damp cloth
• Mild soap and warm water

Routine cleaning goes a long way in preventing it from coming back.

We don't have in-house adjustment or repair services, but most local opticians can handle minor adjustments quickly and usually for a small fee. Worth a visit!

Every frame on our website includes detailed measurements: lens width, nose bridge width, temple length, and front frame width. The easiest approach is to grab a pair you already own and compare the numbers. US orders come with a 14-day free return policy, so you can always try them at home and see how they feel!

We're primarily online, but you can find select James Oro styles at premium retail partners across the U.S., including FEATURE, Sneaker Politics, Xhibition, Bodega, Premium Goods, and August. We recommend checking with the store directly for current inventory and availability.