We offer free standard shipping on all orders over $200. All orders will receive full tracking information via email and/or text.
Please allow 1-2 business days for your order to be processed. Once your order has been processed, please allow about 3-7 business days for domestic shipments. This does not include weekends or holidays. Purchases made after 2pm PST on weekdays will likely be processed and shipped the following day. Purchases made after 9am PST on a Friday or over the weekend will likely be processed and shipped out the following Monday.
We offer free returns up to 14 days after your order has been delivered for a full refund, exchange, or store credit to begin your return process email us at help@jamesoro.com or click here.
All On Sale Items & Mystery Boxes are Final Sale - No Returns or Exchanges.
Our team stands behind your purchase. If you experience an issue with manufacturing or craftsmanship within 365 days of purchase, we will provide you with a new frame at no cost to you.
[This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear as well as any issue connected to the prescription lenses.]
